8 Best Shopify CRM Apps ๐Ÿฅ‡ (Free & Pro) 2023

Looking for a better way to manage customers?ย 

It might be easier for you if you choose the right Shopify CRM application so you can keep track of your customersโ€™ details, automate tasks, and stay in touch with them more easily.

As the world of business changes at such a rapid pace, it seems as if you must stay at the forefront of this change and offer your clients a customized experience at all times. Shopify CRM apps are an ideal way to help you fulfill that goal.

From automating follow-up emails to tracking customer data and analyzing trends, Shopify CRM apps provide all the tools necessary for effective customer relationship management.ย 

Furthermore, the app assists businesses in generating leads and delivering campaigns tailored to the individual needs of their clients.

The purpose of this solution is to enable you to provide your customers with real-time insights regarding the way in which they interact with your brand, and to be able to take better CRM decisions based on these insights after you have collected this information.

Whatever the size of your business, Shopify CRM apps allow you to manage customer relationships more effectively and efficiently, regardless of how big or small your business is.


Helps DTC Brands Take Full Control of The Customer Journey

Drip is a powerful app that is designed to help brand-focused marketers capture leads, convert subscribers into customers and turn repeat buyers into brand evangelists.

In terms of lead capture, it provides a simple yet powerful tool that allows you to create forms that fall in line with your branding guidelines.

Moreover, you can create custom missions for each subscriber in your store so you stand out from your competition. The app makes it easy to engage with customers through all marketing channels, from email inboxes to social media.

You can use the service to segment email campaigns so they reach the right audience with the right message at the right time thanks to its intuitive design and powerful features.

As one of the best Shopify CRM apps, the app also allows you to create automated campaigns, which means that you do not need to worry about staying on top of all of the latest trends and strategies since it takes care of everything for you.

Its intuitive design and powerful features make it exceptionally easy to create highly targeted campaigns and maximize profits for any business looking to get more leads and convert them into customers.

Key Features:

  • Capture leads with custom forms
  • Create custom missions for each subscriber in your store
  • Engage with customers through all marketing channels
  • Segment email campaigns to reach the right audience
  • Design highly targeted campaigns to maximize profits
  • Stay connected with customers using automated campaigns

Metrilo Growth Platform is a powerful tool designed to help eCommerce brands maximize their growth. It combines analytics with customer engagement features so that brands can measure performance and identify areas for improvement, as well as build relationships with customers to increase loyalty.

This tool can assist you in tracking sales, marketing campaigns, and customer data so you can determine what is working and what needs to be changed due to feedback that you have received based on the sales, marketing campaigns, and customer data you are tracking.

Aside from this, customer engagement tools provide a great way to build loyalty with your customers over time in addition to delivering them a personalized shopping experience.

As one of the best CRM platforms for Shopify, this app provides detailed reports, which is one of its best features. Through these reports, you can figure out which channels are driving the most sales, if any issues need to be addressed, and understand how your customers behave.

Generally, this app aims to provide comprehensive analytics, customer engagement tools, and reports for eCommerce brands looking to scale their business. Therefore, this app might be a good fit for those looking to scale their business.

Key Features:

  • eCommerce brands can maximize growth
  • Combines analytics with customer engagement features
  • Tracks sales, marketing campaigns, and customer data
  • Builds relationships with customers to increase loyalty
  • Delivers personalized shopping experience
  • Reports identifying the most effective channels

Revamp CRM

eCommerce CRM to Help You Improve Repeated Orders

With Revamp CRM, you will be able to easily track and manage your customers, salesmen, orders, tasks, emails, opportunities, and notes as you go directly from the Shopify interface. The app is a powerful CRM tool designed specifically for Shopify owners.

Besides this, you can choose from a range of maintenance situations, such as checking the status of old clients due for refills, finding new clients, maintaining loyal clients, reviewing purchases, upgrading items, and adding new ones.

Furthermore, you can automate customer contact via email groupings and follow-up tasks to ensure salesmen receive the necessary information and customer updates.

You can also keep track of your customersโ€™ profiles, inclinations, communications, errands, and messages. This allows you to know your customers better and sell more effectively. As a bonus, the app also integrates with Zapier and offers two-way tag sync with Shopify.

Whenever a business needs to keep track of its orders, salespeople, and customers, this is a great solution for them- it provides them with an easy and efficient way to do so.

Featuring its automated follow-up system, segmentation capabilities, and detailed customer profiles, itโ€™s the perfect tool for Shopify shops looking to boost sales and repeat business.

Key Features:

  • Automated follow-up system
  • Segmentation capabilities to customize customer profiles
  • Integrates with Zapier and offers two-way tag sync
  • Check the status of old clients
  • Review purchases and upgrade items
  • Automate customer contact via email groupings


Drive Sales and Retention With an All-in-one CRM and Clienteling App

Endear is a CRM and clienteling app certified for Shopify and Shopify Plus merchants that helps you organize customer data, send text & email campaigns, create and share custom lookbooks, and track how outreach converts into sales.

When you create an ad, you have the option to pick filters like total spend, last purchase date, location, and time in order to target the right audience every time.

With the app, you can easily keep your customer group composed and use channels to segment them by shopping behavior and order history.

Using dynamic fields and custom lookbooks, you can create a two-way conversation between you and your client within each text or email and tailor it to their individual needs. By integrating other eCommerce apps, you will get a holistic view of each client inside each message.

As one of the best CRM apps integrated with Shopify, this app can help shop owners increase their sales by getting to know their customers better and targeting the right audience with tailored messages.

As well as tracking how their messages convert into sales and measuring what and where their customers are buying, it motivates shop owners to get their teams up to speed.

With Shopify or Shopify Plus, merchants can keep track of their customers, understand their habits, and target the right people with personalized messages in order to keep them engaged.

This app provides shop owners with the data they need to drive more sales and build long-term relationships with customers.

Key Features:

  • Target the right audience every time with filters
  • Organizes customer data
  • Integrates other eCommerce apps
  • Increases sales by getting to know customers better
  • Track how messages convert into sales
  • Motivates teams to understand customer habits


Gain Customer Loyalty With a Hassle-free Customer Experience

Richpanel is an eCommerce customer service tool that helps businesses manage their Shopify store customer support quickly and easily.

Using this software, you will be able to track, manage, and resolve customer questions within a few minutes, regardless of which channel you use to contact them, from live chat, email, WhatsApp, Facebook, and Instagram.

It automates customer support on your site by creating a Self-Service portal. Customers can ask repetitive questions 24/7 and get answers instantly. Support agents can turn their attention to more complex issues.

In addition, all the data and communication relating to your customers is consolidated into one place, so you never need to switch tabs when dealing with them.

This is great news for business owners! The app helps to greatly increase customer satisfaction while significantly decreasing agent caseloads. In other words, it takes the hassle out of customer support and helps you cut costs at the same time.

Key Features:

  • Tracks and manages customer questions
  • Creates a self-service portal
  • Data and communication are consolidated into one place
  • Increases customer satisfaction
  • Automates customer support on the website
  • Helps customers get answers to their queries instantly


a Customer Support and Engagement Platform

In addition, Reamaze makes it easy to contact customers, and you can talk to them live in the backend directly from the account of the customer if you want.

Other features include an integrated FAQ, web push notifications, status pages, surveys, automated workflows (AI Intents), and the ability to connect with popular apps to increase efficiency.

Itโ€™s an excellent app for small and medium businesses to have if they are looking to create a professional image and retain happier customers, with the live chat feature allowing you to answer customer questions in real-time, resulting in improved customer satisfaction.

You can also set up automated workflows (AI Intents) to save time and effort. Moreover, you get instant access to customer order info so you can focus on what you do best.

Shopify Store Owners that are looking for a reliable solution to enhance their customer service and engagement will find the app to be a great fit. Itโ€™s easy to use, fast, and provides all the features you need to take orderer support to the next level.

This app is a great way to streamline customer service, no matter if youโ€™re just starting out or youโ€™ve already had a successful business for a long timece.

Key Features:

  • Integrated FAQs are provided
  • Live chat feature to answer customer questions in real-time
  • Web push notifications
  • Automated workflows (AI Intents)
  • Connect with popular apps for increased efficiency
  • Access to customer order info

There are a number of similar Shopify apps out there, but CRM PLUS on LINE is one of the most powerful. It integrates with one of the most popular messaging services on the internet.

With this tool, Shopify shop owners will be able to send LINE messages directly from their Shopify store to their customers โ€“ such as abandoned checkout messages, restock notifications, and many more โ€“ without having to use the LINE app.

It also introduces the ability for shop owners to deliver tabbed rich menus or dedicated rich menus to specific customers. Additionally, Shopify Flow integration offers even more flexibility when creating automated delivery processes.

The app is incredibly helpful for Shopify store owners who want to communicate with their customers on the LINE platform through their Shopify store.

With customer tags, they can send targeted messages to specific audiences, and they can integrate social logins like LINE Login into their online stores so customers can access their accounts easily.

Furthermore, initial setup support is available for free. Overall, this app provides useful features and makes it easy for Shopify store owners to utilize LINE for their businesses.

Key Features:

  • Sends LINE messages directly from the Shopify store
  • Delivers tabbed rich menus or dedicated rich menus
  • Shopify Flow integration for automated delivery processes
  • Sends targeted messages to specific audiences
  • Integrates social logins like LINE Login into online stores
  • Free initial setup support


Project Management for Your Store

Getting on top of tasks and customer relationships is not a problem thanks to NoteDesk, a Shopify Merchant app that assists you in that area.

Using this application, you can manage all aspects of your store easily, such as creating tasks, monitoring status updates, assigning work to team members, and a lot more, all from one place.

There is also an option to view a detailed breakdown of who has completed each task so far, as well as receive notifications when someone updates or completes a task so you are aware of any updates or completions.

The app is the perfect tool to save you time and hassle when it comes to tedious administrative tasks such as tracking customer interactions and staying on top of project progress.

As as one of the free CRM apps for Shopify, it keeps all the important information for you in one centralized location. You can use it to manage tasks and projects, set reminders, track refunds and returns, create an internal wiki, use it as a CRM system, reach out to influencers, and more.

The easy-to-use app lets you easily schedule tasks, assign them to team members, view task breakdowns, and get notifications when someone updates or completes a task.

It allows you to stay on top of progress as well as ensure that the store is running smoothly since everything is all in one place. This is the perfect app for anyone looking for a better way to manage their Shopify website.

Key Features:

  • Centralized location for important information
  • Manage tasks, and projects and set reminders
  • Tracks refunds and returns
  • Creates an internal wiki
  • Uses as a CRM system
  • Schedule tasks and assign them to team members

Frequently Asked Questions

What is a Shopify CRM App?

A Shopify CRM app is a type of software that helps you manage and track your customer relationships in an organized and efficient way so you can keep track of customer interactions, contacts, purchase history, order histories, and so on.

What are the benefits of using a Shopify CRM App?

A Shopify CRM App streamlines customer service, automates things like sending emails and tracking customer activity, builds stronger relationships with your customers, and helps you understand their behavior so you can provide better service.

How do I set up a Shopify CRM App?

Installation of the Shopify CRM App is extremely straightforward since all you need to do is set up a Shopify account, then choose which app you want to use, and follow the installation instructions.

Can I customize the Shopify CRM App?

You are able to customize the Shopify CRM App to suit the needs of your business. You can add custom fields, develop automated workflows as well as adjust the interfaceโ€™s look for the best experience.


To wrap it up, we talked about how Shopify CRM apps can help businesses automate customer service operations and reach a broader audience for a lower cost.

Furthermore, we examined ways businesses can make the most of these apps by customizing their features and integrating them with other software solutions in order to get the most out of them.

It is very important for you to check out BetterStudioโ€™s blog, which contains a number of very useful tutorials related to Shopify CRM apps. Make sure you stay tuned to this blog if you wish to maximize the benefits of this application.

Also, donโ€™t forget to follow BetterStudio on Facebook and Twitter to be updated on all the latest Shopify CRM tips and tricks that you can use to leverage Shopifyโ€™s CRM applications.

Thanks for reading, if you have any questions or comments related to the article or if you want them clarified, please feel free to leave them below in the comments section.

Leave a Reply