Customer Service – Moonthemes Free WordPress themes

14Jul 2022 by Moonthemes No Comments

How To Add Chatbots and Live Chat to WordPress Using Tidio

Chat, Customer Service, Live chat, Review

Servicing the individual needs of visitors to your website can take considerable time and resources. Whether it is to manage sales inquiry emails, customer complaints, or just to answer FAQs, having human operators can prove expensive, particularly for the more repetitive tasks. This is where chatbots and live chats step in to ease that burden. What Are Chatbots? Chatbots are software for simulating human conversation. They are often used in online customer service to help site visitors with inquiries on product availability, order status, delivery times, technical issues, etc. Chatbots can: Engage potential customers at the point where they are most likely to share their contact details, thereby proactively collecting email addressesPresent your services more effectively through automated conversationsProvide content and information tailored specifically to visitors’ profiles and interestsProvide immediate self-service answers to FAQsSend…

Speedy Solutions to Customer Issues

Customer Service, Help Desk, Live chat

Given that so many things are done on the internet nowadays, it figures that people are also going online to get help with issues they are encountering. Accordingly, there is now a plethora of help desk software solutions squarely aimed at helping businesses manage increasing numbers of customers seeking solutions to their problems via email, social media, live chat, and other electronic channels. In this article, you will learn what help desk software is and how it can help your business. It also discusses the features you should look for in a help desk solution, plus you will learn about eight of the most popular ones available today. What Is Help Desk Software? Help desk software is a ‘software as a service’ (commonly called SaaS) tool for handling support inquiries. The inquiries…

8 to Elevate Your eCommerce Store

CRM, Customer Service, Jetpack, Woocommerce

If you run a WooCommerce store, then customer relationship management (CRM) is a crucial factor in ensuring the success of your business. Therefore, today, I will discuss the benefits of CRM to online companies, plus I will be suggesting some of the very best WooCommerce CRM platforms currently available. Ready to get started? Good. So, let’s begin. The Benefits of Adding CRM to WooCommerce While WooCommerce is a superb platform for selling products, it doesn’t include much in terms of CRM functionality to help you handle other aspects of your eCommerce business, such as managing customers. CRM is essential to every business, and eCommerce is no exception. Having a robust CRM system can help: Generate and manage leads.Develop and maintain relationships with your customers, e.g., by staying in touch…