7 Best WordPress Helpdesk Plugins 🆘 2022 (Free & Paid)

JS Help Desk for WordPress is one of the best ticket systems you can find if you want to make the process of getting help easier for your customers. Visitors will be able to submit tickets directly from the website’s front end, making this software very useful.

As well as creating tickets on behalf of users, the administrator can also perform tasks on behalf of users. This can be very helpful if you are receiving questions via phone and email.

You can customize the website support form to display as much as you like on your website. You can also allow customers to attach files to their support tickets.

In addition to providing a comprehensive overview of your support tickets, the plugin presents a variety of useful features which make handling them more efficient.

For instance, this plugin is another free WordPress plugin to create support tickets. that allows you to set the priority of a ticket and assign it to the appropriate department.

You can also find a detailed status of your ticket on the plugin, so you can monitor the progress of your communication at any given time.

By installing the plugin, you will be able to automatically respond to new tickets, send notifications, ensure accurate customer support, as well as add new fields to your support form.

Additionally, you will be able to change the display order of the fields as well as add new ones. The premium version provides several advanced features including email filtering, time tracking, and satisfaction reports, among others.

💵 Free Lite and $35.00 Premium versions are available.

WordPress has a great variety of excellent help desk plugins, but when it comes to the most useful one, WSDesk stands out from the rest. This stems from the fact that its basic version confers a number of enhancements over competing solutions.

The application will enable you to create and maintain support tickets online, as well as provide you with a number of advanced features, such as email piping, unlimited agents, customizable reply responses, invoice history, and the ability to upload files.

As a result, a user-friendly interface like the one WSDeck offers will help increase agent productivity. It will also result in a higher level of customer engagement and loyalty from your agents.

A system that knows your workflows will improve productivity and improve customer satisfaction in the long run.

This plugin provides a good complaint management system for your WordPress website and your clients. If they have any problem, they can easily contact you and propose their complaint.

There are a number of software solutions available in the market today, but only WSDesk provides you with a more powerful suite of features than other software.

Furthermore, the WSDesk product has never ever been recorded to adversely affect your site’s performance. The following article discusses how site performance influences search engine rankings.

In this regard, the weekly agent performance reports that WSDesk provides will provide you with valuable insights into the performance of your support system, so that changes can then be made to enhance the process.

💵 #Price includes all the features of the plugin.

Check out KB Support if you are looking for an easy-to-use plugin for WordPress that offers comprehensive help desk and knowledge base support.

With this tool, you can create as many forms for customer submission as you need, and with the Email Support module, your customers will be able to utilize your ticket management system via email.

The customer can submit a ticket and it will automatically be managed, without the need for registration. The same applies to agents entrusted with the task of ensuring customer satisfaction.

Several capabilities enable agents to keep track of their tickets, such as adding private notes and setting their ticket status to New, Open, On Hold, and Closed. It is important to note that you have full control over your tickets and Knowledge Base articles.

For example, you can create specific Knowledge Base articles and send them to customers to help them solve a problem, or to provide them with extra information. Alternatively, you can restrict certain Knowledge Base articles to logged-in users only.

In addition, you can add other useful extensions, such as Zapier, which allows you to integrate your favorite applications, such as Slack and Mailchimp, with your workflows.

💵 This plugin is free. It’s not a paid product.

WordPress Live Chat Complete is a best-selling customer service-oriented plugin that provides customer support via live chat.

This plugin has an extremely well-designed layout. In addition, you can customize your chat widget to your heart’s content with many different options and colors.

At any given time, 100 users can chat on your site, and if you’re offline, the chat widget morphs into a contact form visitors can use to send you messages.

If you like, you can even initiate a chat with any of your site visitors. And if you’re in good moods, spice up your chat sessions with emojis.

The installation process is very simple and you will only require a Firebase account. Although the chat session runs through Firebase, your chat history is stored on your server.

WordPress Live Chat Complete supports WPML, SSL encryption, WordPress 4.6+, and PHP 7. Additionally, your social links can be added at the end of the chat session or when your agents are offline.

💵 Plugin price is $25.00.

Using the WooCommerce Support Ticket System (WCSTS), you can manage user and item support tickets within the WooCommerce admin area. This simplifies the process of tracking and resolving issues relating to orders and users.

Users can submit a ticket for assistance by using the WooCommerce Support Ticket System. This means users can submit tickets in order to raise any issues they may be experiencing on their site or to report a specific order.

Your customers may submit tickets directly from their front while shopping, and you may respond directly from your backend dashboard. This plugin is similar to WooCommerce; it simply extends the functionality of the framework.

Using WooCommerce Support Ticket System, you can design your plugin to meet your specific needs, and since it uses shortcodes, you can place it anywhere on your website.

In addition, the plugin adds tabs to the user and administrator pages so it is easily accessible from those areas as well.

A ticketing system has many benefits, such as the ability to assign tickets to different agents, gain a multitude of information about each ticket, edit and delete tickets, gather customer information, and many other features.

💵 In this plugin, you get 12 months of support for $27.00.

The Awesome Support system is currently one of the most popular WordPress support systems. This is due to its flexibility and ease of use, and it integrates seamlessly with most WordPress themes, so it can be used right away.

As a result, users can create support tickets that you can respond to with your support team, allowing you to target them more efficiently. Furthermore, due to its responsive design, users will have a good experience regardless of the device they are using.

Moreover, it also boasts a flexible customization tool, which means you can integrate as many features as you like with the assistance of an experienced developer.

Awesome Support enables you to integrate your support system with your WooCommerce products so that you can respond to your customers in a manner that reflects their product knowledge.

In the event that the customer opens a new ticket, or when the agent replies to the customer, this WordPress maintenance and support plugin notifies all related parties to ensure no delays occur.

The plugin allows you to assign multiple agents to tickets based on priorities and, when needed, to move tickets between agents.

Different products may require specific agents to handle specific products, but it is not uncommon for an agent to handle customer inquiries.

💵 This plugin is free.

WP Support Plus is quite popular. The free version allows your customers to submit tickets through your website, which you can resolve with the assistance of your support forum members.

One of the few SaaS solutions that provide an unlimited number of support agents as well as unlimited tickets, and allows you to create a supervisor role for managing your agents.

This plugin allows you to accept guest tickets on your website and you can submit guest tickets on behalf of others

Additionally, questions can be filtered by advanced criteria, and tickets can be edited in HTML format with WP Support Plus. User files can be attached to support interactions to make the process smoother for both users and agents.

This plugin allows you to create customized support forms by adding custom fields and adjusting their image and design using custom CSS. Another feature that it offers is that it allows you to create ‘Private Notes’ within the ticketing system.

Through the use of this feature, you will be able to simplify communication between the customer support team and internal team, which will ensure that problems are resolved more quickly and that knowledge is shared.

💵 It is a free plugin. No payment is required.