Definition, Benefits, and Best Practices
Live chat is becoming a common support feature on many business websites, especially in the tech and marketing spaces. This guide to live chat support will teach you everything you need to know to get started with this powerful customer service tool: There’s a lot to cover here, so let’s get started! What is live chat support? Live chat customer support is exactly what it sounds like: a messenger tool that allows your company to communicate with website visitors in real-time. All you need to do is set up an account, add a chatbox to your site, and you can start answering user questions right away. Your website’s visitors will typically be able to chat from a widget on your website that looks something like this: Then, you and/or your…