How Crocoblock help works via Zoom

Truth of the matter disclosed: just before the launch of support Zoom-calls, our team was serious to provide this possibility only to clients with a Life time license. We did not do that due to the fact superior-high-quality assistance is 1 of the basic Crocoblock values, and consequently — it should really be obtainable for each and every consumer, even for homeowners of a single JetPlugin. So yep, ALL Crocoblock shoppers can get in touch with the tech guidance crew by means of Zoom. Let’s find out when it is appropriate to apply for a Zoom simply call, how the scheduling method seems to be like and what Crocoblock buyers and support brokers imagine about it all.

crocoblock zoom calls
Joanna, Crocoblock customer & Iryna, Guidance expert

100% Zoom connect with deserving circumstance

20 min video clip calls aim to offer with bottlenecks for the duration of the aid course of action: reduce the amount of back & forth screenshots, entry issues, and speed up the response time. Even while an online contact may feel a incredibly eye-catching way to fix your tech challenge, Crocoblock staff asks to make confident your circumstance is 100% Zoom get in touch with deserving:

  • You are operating on the localhost and there is no way to offer complete obtain to the web-site to our aid workforce.
  • You are operating with the challenge which is difficult to clarify in the tickets or chat and it is essential to demonstrate it.
  • You cannot supply the credentials owing to the plan you have with your customers and it is improved to share the monitor

In all other instances, you are welcome to post a ticket or reach out to the aid workforce via website chat or just one of the common messengers — Fb and Telegram.

Scheduling a Zoom call

The scheduling system transpires in a few uncomplicated steps through Calendly provider. In order to achieve the greatest feasible Zoom contact results, do your homework beforehand. Fill in the contact type with much specifics as feasible about the difficulty you faced. This way, the assigned professional will be equipped to do his homework also. Just before assembly you on the net, the Crocoblock guidance agent goes through all the data you submitted, and as a consequence — quickly dives into your concern all through the contact and fixes it.

Be aware that you get a Zoom invite for an Jap European time and you are anticipated to show up at the meeting in accordance to the EET time zone. Come across out what is your time zone equivalent, Googling normally takes 1 moment or you can use our team’s fave tool  — Time.is.

This is what consumers say

user feedback about crocoblock support on trustpilot
user feedback about crocoblock zoom calls on facebook
user feedback about crocoblock support on facebook

Our Zoom Contact Procedures

To be certain all Crocoblock clients can entry Zoom-simply call assistance, we have set up some booking restrictions.  Online video calls may possibly be booked below just one purchase e-mail only 8 moments per month, no more than 1 for every working day. Be sure to hold in intellect that after you have not attended the movie simply call without the need of see, this call would depend in, and the whole range of calls will be minimized by just one.

You can quickly cancel a scheduled connect with appropriate inside the Calendly invitation you received to your electronic mail soon after Zoom-call reserving.

After the call is booked, the confirmation e-mail is sent ideal absent to the customer’s e mail supplied in the reserving type. If there is no electronic mail, you should look at the Spam, Social, Promotions, Notifications, and other folders. Or make sure the email tackle was crammed in effectively in the submission type.

Video calls’ duration is set to 20 minutes. In circumstance the issue normally takes for a longer time than 20 minutes, or some thoughts remained unanswered through the get in touch with, you will be invited to create a ticket in get to have on the conversation with the assist agent.

We are genuinely satisfied that all Crocoblock folks can obtain technological assistance via Zoom. Never be shy to consider this solution, just make absolutely sure your issue is 100% Zoom-get in touch with deserving, do your homework, and cancel the meeting beforehand if vital.  Delighted customer assist practical experience!

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